The Chatbot That Saved 15 Million Dollars

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In this episode Anand is joined by Joshua Browder, a software engineer and the Founder of DoNotPay, a robot lawyer startup that helps customers fight parking tickets and obtain refunds from airlines. DoNotPay has saved their customers an estimated $15M in parking fines alone. Time Magazine proclaimed DoNotPay as the “Hero the World Needs,” and the BBC nicknamed it the “Robin Hood of the internet.” They talk about chatbots tailored to specific legal problems, the challenges in creating robot lawyers, and how technology can address exploitative industries in pro-consumer ways.