Current through Register Vol. 54, No. 25, June 22, 2024
Section 812a.12 - Suspended accounts(a) Interactive gaming systems must employ a mechanism to place an interactive gaming account in a suspended mode: (1) When requested by the player for a specified period of time, which may not be less than 72 hours. (2) When required by the Board. (3) When initiated by an interactive gaming certificate holder or interactive gaming operator that has evidence to indicate any of the following: (ii) A negative player account balance. (iii) A violation of the terms of service has taken place on an authorized registered player's interactive gaming account. (b) When an interactive gaming account is in a suspended mode, the interactive gaming certificate holder or interactive gaming operator may not remove funds from the account without prior approval from the Board. In addition, the interactive gaming system must do all of the following: (1) Prevent the player from engaging in interactive gaming. (2) Prevent the player from depositing funds. (3) Prevent the player from withdrawing funds from his interactive gaming account, unless the suspended mode was initiated by the player. (4) Prevent the player from making changes to his interactive gaming account. (5) Prevent the removal of the interactive gaming account from the interactive gaming system. (6) Prominently display to the authorized player that the account is in a suspended mode, the restrictions placed on the account and any further course of action needed to remove the suspended mode. (c) An interactive gaming certificate holder or interactive gaming operator shall notify the player by mail (first class or e-mail) whenever his interactive gaming account has been closed or placed in a suspended mode. The notification must include the restrictions placed on the account and any further course of action needed to remove the restriction. (d) A suspended account may be restored: (1) Upon expiration of the time period established by the player. (2) When permission is granted by the Board. (3) When the interactive gaming certificate holder or interactive gaming operator has lifted the suspended status.