Current through Register Vol. 54, No. 25, June 22, 2024
Section 812a.11 - Player account statements(a) At the request of a player, interactive gaming systems must provide an interactive gaming account statement which must include detailed account activity for at least the 6 months preceding the request. In addition, an interactive gaming system must, upon request, be capable of providing a summary statement of all player activity during the past year. Information to be provided on the summary statement must include, at a minimum, all of the following: (1) Deposits to the interactive gaming account. (2) Withdrawals from the interactive gaming account. (3) Win or loss statistics. (4) Beginning and ending account balances. (5) Self-imposed responsible gaming limit history, if applicable. (b) Account statements must be either displayed on the interactive gaming web site or mobile app or available for immediate download, or if requested by the player, sent to the player's registered address (e-mail or first class) for the time period specified.