N.J. Admin. Code § 14:18-3.7

Current through Register Vol. 56, No. 24, December 18, 2024

Section 14:18-3.7 - Bills for service; form of bill

(a) All bills shall show the following:

1. The name, address, and telephone number of the cable television company;

2. Identification of each service for which a separate charge is imposed and the rate or price for each service;

3. If required by Federal law, the identification of each component for all service packages and the rate or price for each component;

4. The amount due during the current period;

5. The amount past due;

6. The date by which payment is due;

7. Any appropriate credits to the bill;

8. Any separate charges for equipment provided by the cable television company;

9. A full itemization of any other separate fees or charges including, but not limited to, any Form 1235 add-on fees;

10. The period of service covered by current charges on the bill;

11. The late charge rate, if any;

12. The amount of accumulated late charges;

13. Periodic interest credits on deposits held by the cable television company pursuant to N.J.A.C. 14:18-4.6 and 4.7; and

14. The number of months that a promotional price is in effect, if any, and the date on which the promotion is scheduled to end or the number of months remaining until the end of the promotion. A cable television company shall not be required to comply with this paragraph for any promotion that is under six months in length.

(b) Each cable television company shall adopt some method of informing its customers as to the address of an office where complaints, service inquiries and bill payments will be received.

(c) Each cable television company shall keep a record of each customer's account in such a manner as will permit computation of the bill for any billing period occurring within three years.

(d) Prior to introduction of a new billing format pursuant to this section, a cable television operator may submit a sample for review and approval by the Office.

(e) Upon change in billing format, each cable television company shall submit a sample form of bill to the Office of Cable Television.

(f) In lieu of the requirements of (a)3 above, a cable television company may provide to each customer the information required in (a)3 above at least quarterly and no less than four times a year, as a bill insert, bill stuffer, separate mailer, or on the front or back of the bill. Such notice shall be provided in clear and conspicuous language, font, and color.

(g) The provisions of (a)3 and (f) above shall go into effect in the method outlined below.

1. Each cable television company shall notify the Office in writing of the method to be used to provide notice: by way of notice on the bill, as outlined in (a)3 above, or by way of a quarterly bill insert, bill stuffer, separate mailer, or on the front or back of the bill, as outlined in (f) above.

2. Once a cable television company has chosen a method of providing notice, the method shall remain in effect until the cable television company files notice that it shall change the method of notification as provided in (g)1 above.

N.J. Admin. Code § 14:18-3.7

Amended by 46 N.J.R. 2165(a), effective 11/3/2014.