N.J. Admin. Code § 14:18-3.6
Current through Register Vol. 56, No. 17, September 3, 2024
Customer phone calls shall be answered by a representative or agent of the cable television company 24 hours a day. Such representative or agent shall be able to contact appropriate personnel of the cable television company in the event an emergency situation exists. If used by the cable system, an Automatic Response Unit (ARU) must allow an escape option by which a customer can speak to the next available operator. The cable television company may not restrict a customer's access to a live operator based upon the customer's billing status.
N.J. Admin. Code § 14:18-3.6
See: 31 N.J.R. 3061(a), 32 N.J.R. 1402(a).
Substituted a reference to cable television companies for a reference to companies.
Amended by R.2003 d.452, effective 11/17/2003.
See: 35 N.J.R. 100(a), 35 N.J.R. 5294(a).
Substituted "customer" for "subscriber" throughout.