Mich. Admin. Code R. 460.153

Current through Vol. 24-21, December 1, 2024

Section R. 460.153 - Customer access to consumption data and confidentiality

Rule 53.

(1) A utility shall provide to each customer, upon request, a clear and concise statement of the customer's actual energy usage, or weather adjusted consumption data for each billing period during the last 12 months, or both. A utility shall notify its customers at least once each year by whatever method is used to transmit the customers' bills, that a customer may request energy usage, or weather-adjusted consumption data, or both.

(2) Each electric and natural gas utility shall file with the commission, for the commissions approval, a customer data privacy tariff that contains a customer data privacy policy. The privacy policy shall do all of the following:

(a) Encompass all customer information or data collected or maintained by the utility.

(b) Clearly define customer information or data that the utility collects or maintains.

(c) Protect all customer information or data collected for the utility from unauthorized use or disclosure by the utility, its affiliates, or contractors.

(d) Ensure that, for secondary purposes, customer usage data, personally identifiable information, and certain other customer information are only disclosed to third parties with the customer's written consent.

(e) Specify that customer information may be disclosed without consent in response to a warrant or court order, as required for collection activities, or as necessary for primary purposes.

(f) Permit a customer to share his or her information with a third party that is not affiliated with the utility. The utility may elect to insert language in the privacy policy stating that the utility is not responsible, in this circumstance, for a third party's unauthorized disclosure or use of this information.

(g) Provide clear instructions regarding the method by which a customer and a third party, authorized by the customer, may obtain customer usage data in a timely manner and a readily accessible format from the utility.

(h) Indicate that the policy does not apply to aggregate data, containing general characteristics of a customer group, which is used for analysis, reporting, or program design purposes.

(3) The privacy policy shall be posted on the utility's website.

Mich. Admin. Code R. 460.153

2007 AACS; 2017 MR 22, Eff. 12/11/2017