Mich. Admin. Code R. 460.148

Current through Vol. 24-21, December 1, 2024

Section R. 460.148 - Publication of procedures for residential and small nonresidential customers

Rule 48.

(1) A utility shall prepare a publication that summarizes, in easily understood terms, the rights and responsibilities of its residential and small nonresidential customers pursuant to these rules and other applicable provisions of statutes, rules, and tariffs.

(2) A utility shall display the publication prominently at all utility office locations open to the general public and make it available to residential and small nonresidential customers. A utility shall also make the information available on its website. A utility shall transmit the publication to each new residential and small nonresidential customer via the customer's preferred method upon the commencement of service and shall provide it at all times upon request. When substantial revisions to or new information required by the provisions of subrule (3) of this rule occur, the utility shall provide the changes to all current residential and small nonresidential customers by a bill insert, revised publication, or a periodical that is sent to all current residential and small nonresidential customers of the utility and to the commission. The form of this transmittal shall be at the discretion of the utility.

(3) The publication shall contain all of the following information:

(a) Billing procedures and estimation standards.

(b) Methods for customers to verify billing accuracy and procedures to correct or change the customer's personal information associated with their account.

(c) Instructions on accessing customer data electronically and the information or data available through such access.

(d) An explanation of the power supply cost recovery or gas cost recovery procedures.

(e) Customer payment standards and procedures.

(f) Security deposit and guarantee standards.

(g) Shutoff and restoration of service procedures.

(h) Inquiry, service, and complaint procedures.

(i) Procedures for terminating service.

(j) Instructions on accessing the utility's data privacy tariff.

(4) Each publication shall indicate conspicuously that the publication is provided pursuant to the rules of the commission.

Mich. Admin. Code R. 460.148

2007 AACS; 2017 MR 22, Eff. 12/11/2017