Section R. 460.138 - Shut off prohibitedRule 38.
(1) A utility shall not shut off service for any of the following reasons: (a) The customer has not paid for items, such as merchandise, appliances, or services that are not approved by the commission as an integral part of the utility service that is provided by the utility.(b) During the heating season, the customer is an eligible senior citizen.(c) The customer has not paid for concurrent service received at a separate metering point, residence, or location.(d) The customer has not paid for a different type or class of service received at the same or a different location. The placing of more than 1 meter at the same location for the purpose of billing the usage of specific residential energy-using devices under optional rate schedules or provisions is not a different type or class of service for the purposes of this rule.(e) The customer has not paid for service used by another person, such as a tenant. A utility may shutoff service in any of the following circumstances where proper notice has been given: (i) If the customer supplies a written, notarized statement that the premises are unoccupied.(ii) If the premises are occupied and the occupant agrees, in writing, to the shut off of service.(iii) If it is not feasible to provide service to the occupant as a customer without a major revision of existing distribution facilities. Where it is feasible to provide service, the utility shall offer the occupant the opportunity to subscribe for service in his or her own name. If the occupant refuses, the utility may shut off service pursuant to these rules.(f) A person qualifies as an eligible military customer.(g) For nonresidential customers, failure to pay the bill of another customer as guarantor.(h) The customer has an informal complaint, customer hearing, or formal hearing pending with the utility or the commission, except pursuant to the terms of an interim determination, pursuant to R 460.155, R 460.163, and R 460.168.Mich. Admin. Code R. 460.138
2007 AACS; 2017 MR 22, Eff. 12/11/2017