Section R. 460.137 - Shutoff or denial of service permittedRule 37.
(1) Subject to the requirements of these rules, a utility may shut off or deny service to a customer for any of the following reasons: (a) The customer has not paid a delinquent account that accrued within the last 6 years.(b) The customer has failed to provide a deposit or guarantee permitted by these rules.(c) The customer has engaged in unauthorized use of utility service or unauthorized use of equipment furnished and owned by the utility occurs, including obtaining the use of equipment by submitting an application containing false information.(d) The customer has refused to arrange access at reasonable times for the purpose of inspection, meter reading, maintenance, or replacement of equipment that is installed upon the premises, or for the removal of a meter.(e) An occupant who has used electricity or natural gas has failed to establish service in conformance with these rules.(f) The customer has failed to comply with the terms and conditions of a payment plan or settlement agreement.(g) For violation of, or noncompliance with, the utility's rules on file with, and approved, by the commission.(2) Residential customers may also be shut off or denied service for any of the following reasons: (a) The customer misrepresented his or her identity for the purpose of obtaining utility service or put service in another person's name without permission of the other person.(b) An individual living in the customer's residence meets both of the following: (i) Has a delinquent account for service with the utility within the past 3 years that remains unpaid and is not in dispute.(ii) The individual lived in the customer's residence when all or part of the debt was incurred. The utility may transfer a prorated amount of the debt to the customer's account, based upon the length of time that the individual resided at the customer's residence. This paragraph does not apply if the individual was a minor while living in the customer's residence.(c) The customer has failed, for 3 consecutive billing cycles, to pay the per-meter charge for an energy project, as defined in section 201 of the clean and renewable energy and energy waste reduction act, MCL 460.1201, that is part of a commission-approved residential energy projects program, as described in section 203(2) of the act, MCL 460.1203(2).(3) Nonresidential customers may also be shut off or denied service for either of the following reasons: (a) Failure of the customer to fulfill his or her contractual obligations for service or facilities that are subject to regulation by the commission.(b) Nonpayment of unpaid balances on any other nonresidential account incurred by the customer under a different account name by the customers predecessor in interest, or by any other entity, the debt of which the customer is legally obligated to assume.Mich. Admin. Code R. 460.137
2007 AACS; 2017 AACS; 2019 MR 1, Eff. 1/8/2019