Section R. 460.118 - Electronic billing requirementsRule 18. Any utility wishing to issue billing statements electronically shall comply with all of the following requirements:
(a) A customer shall not be required to use electronic billing.(b) No enrollment or usage fees shall be assessed to a customer who chooses to receive bills or customer information electronically.(c) The electronic billing statement shall include, at minimum, all information listed in R 460.117.(d) The company shall maintain a secure and encrypted site to be accessed by the customer after completing a secure registration process.(e) The utility may require that the customer use a password or security question to access the electronic billing system. The company shall not require the customer to use his or her social security number to enroll in or access the billing system.(f) Any fees to accept electronic payments shall be clearly displayed in the payment window.(g) Any payment made electronically shall be treated as a payment to the company business office.(h) Use of the electronic system shall not restrict the customer in using other payment methods. All other payment methods shall continue to be available to the customer.Mich. Admin. Code R. 460.118
2007 AACS; 2017 MR 22, Eff. 12/11/2017