Mich. Admin. Code R. 460.117

Current through Vol. 24-21, December 1, 2024

Section R. 460.117 - Bill information

Rule 17.

(1) Except for prepaid service, the utility shall bill each customer promptly after reading the meter. The bill shall state clearly all of the following information:

(a) The beginning and ending actual meter readings and dates for the billing period.

(b) The units of energy consumed during the billing period and the units of energy consumed during the comparable period the prior year. Upon customer request, the utility shall provide weather-adjusted consumption data to the customer or to a third party designated by the customer.

(c) A designation of the rate.

(d) The due date.

(e) Any previous balance.

(f) The amount due for energy usage.

(g) The amount due for other authorized charges.

(h) The amount of tax.

(i) The total amount due.

(j) The applicable rate schedules, the explanation of rate schedules, and the explanation of how to verify the accuracy of the bill will be provided by the company upon request.

(k) That the customer should contact the company regarding an inquiry or complaint about the bill before the due date.

(l) The address and telephone number of the utility at which the customer may initiate any inquiry or complaint regarding the bill or the service provided by the utility.

(m) That the utility is regulated by the commission.

(n) For nonresidential customers, the bills shall contain all of the following:

(i) The date by which the customer must pay the bill to benefit from any discount or to avoid any penalty.

(ii) Any conversions from meter reading units to billing units, any calculations to determine billing units from recording or other devices, or any other factors, such as power supply cost recovery adjustments, used in determining the bill. A statement may appear on the bill advising the customer that the information can be obtained by contacting the utility. Any multiplier used to determine billing units shall be shown when used.

(iii) If the billing period differs from the meter reading cycle and the reading data is calculated from actual metered data, then the actual meter reading shall be shown on the bill.

(2) A commission-regulated utility proposing a new bill format shall submit its proposed bill format to the commission staff prior to introduction to its customers.

Mich. Admin. Code R. 460.117

2007 AACS; 2017 MR 22, Eff. 12/11/2017