16 Del. Admin. Code § 1000-1009
This policy applies to individuals who have limited English proficiency and require the services of an interpreter or translator to provide information to, or receive information from DSS.
DSS Workers Arrange for Interpreter Services
DSS provides interpreter services to limited English proficient individuals who need an interpreter. The receptionist will identify the need for services when the individual arrives at the office. Bilingual staff or a contracted vendor will provide the services. A listing of contracted vendors is available in the Interpreter and Translation Services Administrative Notice.
DSS Workers Arrange for Translation Services
DSS translates forms and documents into languages common in Delaware. This includes translating an application for our customers. The DSS Worker will send requests for document or form translation to the DSS Policy Unit. See the Interpreter and Translation Services Administrative Notice.
16 Del. Admin. Code § 1000-1009