P.R. Laws tit. 10, § 4034
All telephone solicitors shall maintain an exact registry of all telemarketing activities performed that are geared to consumers in the Commonwealth of Puerto Rico. Said registries shall be accessible to the Department of Consumer Affairs (DACO, in Spanish). Said registries shall be kept for a period of five (5) years from the beginning of any telephone call made to or received in the Commonwealth of Puerto Rico. Said registries shall include, as a minimum, the following information:
(a) The location of any telephone solicitor and the exact address of the different locations from which the calls originate.
(b) Copies of the script or presentation of a specific product, which the salesperson must use during the telephone call to sell same.
(c) Copies of all written authorizations of telemarketing transactions provided by the consumers.
(d) The complete name and address of all the persons who have expressed that they do not wish to receive telephone solicitations and the date on which they made such notification.
(e) Copy of the cancellation, reimbursement or return policy for any good or product offered by the telephone solicitor.
(f) Materials that justify any claim regarding the performance, efficiency, nature or features of the goods or services subject of a telephone solicitation.
(g) Any written consent for the use of the names of persons or organizations that endorse the product to be sold.
History —Aug. 28, 2003, No. 210, § 6.