Utah Admin. Code 539-2-8

Current through Bulletin 2024-17, September 1, 2024

Section R539-2-8 - Request for a Support Coordinator or Support Coordination Provider

(1) The division shall ensure that a person entering or moving within the service system has a choice of support coordination provider.

(2) The division shall assist a person entering the service system with making an informed choice of support coordination provider. The division uses the Invitation to Submit Offer to Provide Services Form 1-6 to notify a support coordination provider of a person seeking a support coordinator.

(3) A person within the service system may request a new support coordination provider by contacting the division constituent representative.

(a) The division's constituent representative shall assist the person with making an informed choice.

(b) The division's constituent representative uses the Invitation to Submit Offer to Provide Services Form 1-6 to notify a support coordination provider of a person seeking a support coordination provider.

(4) If a person uses a support coordination provider that employs one or more support coordinators, the person may request to change the support coordinator by contacting the provider. The support coordination provider shall assist the person with making an informed choice.

(a) The support coordination provider must inform the person that the person can contact the division constituent representative for assistance with informed choice.

(b) The support coordination provider must document giving the person contact information for a division constituent representative in a log note.

(5) A support coordination provider may request to transfer a person to any other support coordinator or support coordination provider.

(a) The support coordination provider shall give the person a minimum of 30-day notice before the date of transfer.

(b) The support coordination provider shall notify the division's constituent representative of a request to transfer.

(c) If the support coordination provider requests to transfer the person to any other support coordination provider, then the division's constituent representative shall assist the person with making an informed choice.

(d) If the support coordination provider requests to transfer the person to any other support coordinator employed by the provider, then the provider shall assist the person with making an informed choice.

(i) The support coordination provider must inform the person that the person can contact the division constituent representative for assistance with informed choice.

(ii) The support coordination provider must document giving the person contact information for a division constituent representative in a log note.

(6) If a support coordinator separates from a support coordination provider and continues employment as a support coordinator, then the division's constituent representative shall assist the person with making an informed choice.

(7) The division shall transfer a person within a 30-day period beginning on the date the division is notified of the person's informed choice.

(8) A support coordination provider shall accept the Purchase Service Authorization Form 1056 through the division's case management system before providing a service.

Utah Admin. Code R539-2-8

Amended by Utah State Bulletin Number 2020-01, effective 12/4/2019

Adopted by Utah State Bulletin Number 2022-05, effective 2/22/2022