Utah Admin. Code 137-1-14
The administration of all grievances under Subsection 67-19a-202(1) occurs on the following four levels:
Level 1; the supervisor;
Level 2; the division director or the director's designee;
Level 3; the agency director or the director's designee; and
Level 4; the office.
Except as provided in these rules, an employee shall file a grievance at the lowest level that has not already issued a decision, taken action, or declined to address the subject of the grievance. An employee may not file a grievance that asks the same manager or a lower-level manager to reconsider a previously made decision.
If a supervisor or division director is a subject of a grievance or complaint, the employee may proceed directly to Level 2 or 3, respectively.
For grievances filed under Subsections 67-19a-202(1) and 67-19a-202(2), the CSRO provides an evidentiary de novo hearing, conducted before a CSRO hearing officer. When the CSRO receives a request for administrative review of an abusive conduct investigation filed under Subsection 67-19a-202(3), no evidentiary hearing is required.
Grievances by a reporting employee alleging retaliatory action filed under Subsection 67-19a-202(2) and requests for the CSRO to review the findings of an abusive conduct investigation filed under Subsection 67-19a-202(3) are not subject to Levels 1-3 and may be filed directly with the CSRO.
Utah Admin. Code R137-1-14