Section 702.821 - How does a complainant file a complaint?A complainant may contact the Office of Consumer Affairs for direct case-specific complaints concerning the Department of Family and Protective Services (DFPS) using one of the following methods:
(1) sending a correspondence via mail to the Office of Consumer Affairs, Texas Department of Family and Protective Services, Mail Code Y-946, P.O. Box 149030, Austin, Texas 78714-9030;(2) calling the toll-free number: 1-800-720-7777;(3) sending a facsimile to the Office of Consumer Affairs at (512) 339-5892;(4) using the DFPS public web site at http://www.dfps.state.tx.us; or(5) sending an email to oca@dfps.state.tx.us.40 Tex. Admin. Code § 702.821
The provisions of this §702.821 adopted to be effective June 27, 2002, 27 TexReg 5248; Adopted by Texas Register, Volume 41, Number 33, August 12, 2016, TexReg 6080, eff. 9/1/2016