Section 702.819 - When does the Office of Consumer Affairs not accept complaints for review?The complaint process is not available:
(1) to individuals who have been designated as perpetrators of abuse or neglect. Those individuals must use procedures specified in Division 3 of this subchapter (relating to Office of Consumer Affairs Review of Perpetrator Designation), unless the complaint relates to issues other than the case disposition;(2) for complaints the Office of Consumer Affairs has reviewed multiple times and has made all reasonable efforts within agency policy and procedures to resolve;(3) for complaints related to civil rights issues;(4) for complaints regarding or from Department of Family and Protective Services staff relating to personnel issues; or(5) if the Office of Consumer Affairs discovers that the subject of a complaint is an issue in ongoing or forthcoming litigation against DFPS, except for ongoing Child Protective Services conservatorship cases, or is the subject of a law enforcement investigation or criminal prosecution, and the Office of Consumer Affairs determines that the review would interfere with the litigation, investigation, or prosecution.40 Tex. Admin. Code § 702.819
The provisions of this §702.819 adopted to be effective June 27, 2002, 27 TexReg 5248; Adopted by Texas Register, Volume 41, Number 33, August 12, 2016, TexReg 6080, eff. 9/1/2016