After receiving your request, the Assistant Commissioner will decide if we processed your application within the appropriate timeframes. If the Assistant Commissioner decides that we did not, he/she will decide if we had good cause to exceed the timeframes. We will reimburse your application fee to you if the Assistant Commissioner determines that we exceeded the time limits without good cause. The Assistant Commissioner will notify you of his/her decision within 30 days after receiving your request.
26 Tex. Admin. Code § 745.8967