Section 1220-04-03-.19 - REASONS FOR DENYING SERVICE(1) Service may be refused or discontinued only for the reasons listed below. Unless otherwise stated, the customer shall be permitted at least seven (7) days following mailing in which to comply with the rule before service is discontinued. (a) Without notice in the event of a condition determined by the utility to be hazardous.(b) Without notice in the event of customer use of equipment in such a manner as to adversely affect the utility's equipment or the utility's service to others.(c) Without notice when the utility has discovered clear and convincing evidence that by fraudulent means a customer has obtained unauthorized water service or has diverted the water service for unauthorized use or has obtained water service without same being properly registered upon the utility's meters.(d) In the event of tampering, with the equipment furnished and owned by the utility.(e) For violation of and/or non-compliance with the rules which the utility has filed with the Authority.(f) For failure of the customer to fulfill his/her contractual obligations for service and/or facilities subject to regulations by the Authority.(g) For failure of the customer to permit the utility reasonable access to its equipment.(h) For non-payment of bill provided that the utility has made a reasonable attempt to effect collection and has given the customer written notice to make settlement on his/her account or have his/her service denied.(i) For failure of the customer to furnish such service equipment, permits, certificates, and/or rights-of-way, as shall have been specified by the utility as a condition to obtaining service, or in the event such equipment or permissions are withdrawn or terminated.(j) No service shall be disconnected on the day prior to a week-end or holiday except as provided in subparagraph (a), (b) and (c) of this paragraph, unless the utility has provided arrangement for reconnection on a week-end or a holiday.(k) When a prospective customer is refused service under the provisions of this section, the utility shall notify him/her promptly of the reason for the refusal to serve and of his/her right to appeal the utility decision to the Authority.Tenn. Comp. R. & Regs. 1220-04-03-.19
Original rule certified May 9, 1974. Editorial changes made by the Secretary of State pursuant to Public Chapter 305 of 1995; "Commission" and references to the "Commission" were changed to "Authority" and references to the "Authority"; effective March 28, 2003.Authority: T.C.A. § 65-2-102.