Section 0250-07-04-.08 - DELIVERY PROCESS SERVICE(1) The goal of all service delivery is to provide for crisis intervention and continued safety for the victim, children and dependents and to empower the victim to meet self-determined goals. The service delivery process involved four areas - intake, assessment, case plans, and case records. Staff and supervised trained volunteers may provide services.(2) Intake. The shelter program must have written policy regarding intake procedures. The policy shall address: (a) availability of intake 24 hours a day, seven days a week.(b) type and extent or information required to determine and document eligibility.(c) procedure to assess immediate needs, including safety, and to determine appropriate services or referral, and(d) clarification of access to program services.(3) Assessment. The shelter program must provide on-going assessment of each eligible participant and their situation. This assessment constitutes the basis upon which the service plan and safety plan are developed with each of the participants. The assessment is influenced by the following factors: (a) the circumstances of the victim such as their age, physical condition and emotional state, and their level of danger or risk.(b) responsibilities for children or dependents and their needs.(c) strength of and access to family relationships and support networks.(d) educational and personal skills levels, and economics resources available to structure a level of service provision.(e) progress in achieving goals established in service plan (relates to assessment prior to development of safety plan).(4) Case Plans. (a) Two plans are available to structure service provision for the eligible participant. Each of these plans are developed with the full participation and involvement of the victim. Each is outlined below.(b) Service plan. The plan will identify a goal. and outline the services and resources necessary to meet the goal and facilitate the safety of the individual. In addition, the plan will identify the staff responsible for coordination of service provision and estimate the time frames for provision of the service.(c) Exit plan. This plan is developed, if possible, at the time the participant leaves the shelter. Such a plan may also be in order at the time a participant completes a shelter service. The exit plan will contain a brief synopsis or check-off indicating progress on services provided. It will designate additional services needed and potential resources for those services. A safety plan is an integral part of the exit plan. During the development of the exit plan, the participant must be notified of the availability of continued or additional services if re-entry is required. The individual must also be provided an opportunity to evaluate the program of services.(5) Case Records.(a) Case records are required on-each participant. The case record must reflect the range of services provided to the victim, including services provided to children, dependents and perpetrator. Documentation of services provided must be brief and concise; documentation should be recorded in a professional manner. Documentation may vary from a single page form which documents a hotline call to a full case narrative.(b) Each case record, residential and nonresidential must contain as appropriate: 4. exit plan which includes follow-up.(c) In addition, residential records shall include: 1. health releases for women and children;2. release of information forms;3. a copy of the rules, rights and responsibility sheet of the shelter which reflects the signature of the resident(s).Tenn. Comp. R. & Regs. 0250-07-04-.08
Original rule filed May 23, 1986; effective June 22, 1986. Rule assigned a new control number, removed, and renumbered from 1240-7-4-.08 filed and effective March 25, 1999.Authority: T.C.A. §§ 4-5-226(b)(2), 14-33-103, 37-5-101, 37-5-105, 37-5-106, and 37-5-112(a).