Okla. Admin. Code § 780:1-8-2

Current through Vol. 42, No. 8, January 2, 2025

Section 780:1-8-2 - Technology Center Complaints and Grievances

(a)Standard. All complaints and grievances received by the Oklahoma Department of Career and Technology Education, "Department" shall be addressed in a fair and equitable manner.

(b)Procedure. The Department shall use the following procedure when the Department receives a complaint or grievance (hereinafter referred to collectively as "complaint") concerning a technology center school district or program:

(1) All complaints concerning a technology center school district or program shall be in writing and shall be referred within five (5) working days of receipt to the superintendent or their designee, of the technology center school district or program for which the complaint has been registered.

(2) The superintendent or their designee shall contact the complainant within five (5) working days to ascertain the nature of the complaint. The complainant shall be afforded the opportunity to meet with the institutional representative(s) and to present the complaint. All communication must be documented and kept on file.

(3) If the complaint cannot be resolved to the satisfaction of the complainant, the complainant may request to appear before the institution's governing board according to the technology center's policy and procedures. Such requests should be submitted in writing, signed by the complainant, and containing a summary of the compliant at least ten (10) working days in advance of a regularly scheduled board meeting. A denial of a request to appear shall be sent to the complainant in writing within five (5) working days.

(4) After exhausting all avenues for a resolution for the complaint, if the complaint cannot be resolved to the satisfaction of the complainant, the complainant may request a meeting with the employee of the Department designated to receive complaints (hereinafter referred to as the "complaints designee"). Such requests shall be submitted in writing, singed by the complainant, and contain a summary of the complaint. The complaints designee may request from the local institution the final resolution that was offered to the complainant. The complaints designee may or may not grant the request to meet at the sole discretion of the complaints designee. The complainant shall be notified of a denial of a request to meet in writing within five (5) working days of the request.

(5) If the complaint cannot be resolved to the satisfaction of the complainant by the complaints designee, the complainant may request to appear before the State Board of Career and Technology Education (State Board). The request must be received in writing, signed by the complainant, and containing a summary of the complaint and any resolution offered by the local institution at least ten (10) working days in advance of the next regularly scheduled board meeting. The State Board has the sole discretion to grant or deny the request to appear before the State Board. A denial of a request to appear shall be sent to the complainant in writing within five (5) working days from the date the complaint was received with the reason for denying the request.

(6) Within thirty (30) days of appearing before the State Board, the State Board will render a final decision and notify the complainant and all other interested parties in writing.

Okla. Admin. Code § 780:1-8-2

Adopted by Oklahoma Register, Volume 41, Issue 21, July 15, 2024, eff. 7/25/2024