Okla. Admin. Code § 780:1-8-1

Current through Vol. 42, No. 8, January 2, 2025

Section 780:1-8-1 - Department Complaints and Grievances

(a)Standard. All complaints and grievances received by the Oklahoma Department of Career and Technology Education ("Department") shall be dealt with in a fair and equitable manner.

(b)Procedure. The Department shall use the following procedure when the Department receives a complaint or grievance (hereinafter referred to collectively as "complaint") concerning the Department:

(1) All complaints concerning the Department shall be in writing and signed by the complainant and shall be referred within five (5) working days of receipt to the employee of the Department designated to receive complaints (hereinafter referred to as the "complaints designee").

(2) The complaints designee shall contact the complainant within five (5) working days to ascertain the nature of the complaint. The complainant shall be afforded the opportunity to meet with the complaints designee and to present the complaint.

(3) If the complaint cannot be resolved to the satisfaction of the complainant, the complainant may request a meeting with the State Director. Such requests shall be submitted in writing, singed by the complainant, and contain a summary of the complaint. The State Director may or may not grant the request for a meeting. The complainant shall be notified of a denial of a request to meet in writing within five (5) working days of the request.

(4) If the complaint cannot be resolved to the satisfaction of the complainant by the complaints designee or the State Director, the complainant may request to appear before the State Board of Career and Technology Education ("State Board"). The request must be received in writing, signed by the complainant, and containing a summary of the complaint at least ten (10) working days in advance of the next regularly scheduled board meeting. The State Board has the sole discretion to grant or deny the request to appear before the State Board. A denial of a request to appear shall be sent to the complainant in writing within five (5) working days with the reason for denying the request.

(5) Within thirty (30) days of appearing before the State Board, the State Board will render a final decision and notify the complainant and all other interested parties in writing.

Okla. Admin. Code § 780:1-8-1

Adopted by Oklahoma Register, Volume 41, Issue 21, July 15, 2024, eff. 7/25/2024