Okla. Admin. Code § 165:56-9-4.1

Current through Vol. 42, No. 7, December 16, 2024

Section 165:56-9-4.1 - Suspension or disconnection for reasons other than nonpayment

(a) Unless otherwise provided in this Chapter, service to an end-user may be suspended or disconnected only upon order of the Commission after notice and hearing. Prior to the merit hearing, the Commission may order suspension or disconnection of service for good cause with or without notice to the end-user.

(b) End-users that communicate with the Reseller's employee(s) in any manner that is reasonably expected to frighten, abuse, torment, or harass such employee(s) or engage in actions reasonably construed as threat(s) against the Reseller's physical assets are subject to immediate disconnection, without notice. A Reseller that disconnects an end-user's service under this section will:

(1) provide written or verbal notice to the Consumer Services Division of the disconnect action prior to the actual disconnect;

(2) within three (3) business days of the actual disconnect, provide a written description of the circumstances leading to the disconnect action; and

(3) give the customer written notice, which will include an address and telephone number, for the Consumer Services Division.

(c) The Consumer Services Division may, after an informal inquiry and review of the written description of the circumstances leading to the disconnect action, direct the Reseller to restore services to the affected end-user and / or file an application with the Commission requesting a finding of contempt and the imposition of a fine or other penalty against a Reseller that unreasonably suspends or disconnects an end-user pursuant to subsection (b) of this section.

Okla. Admin. Code § 165:56-9-4.1

Added at 26 Ok Reg 1137, eff 7-1-09