Okla. Admin. Code § 165:56-9-4

Current through Vol. 42, No. 7, December 16, 2024

Section 165:56-9-4 - Notice of Disconnection and Notice of Suspension

(a) When service to an end-user is to be disconnected for nonpayment of a bill for telephone service after service has been suspended or failure to make a security deposit after a reasonable time, the Reseller shall give at least ten (10) days notice of the Reseller's intent to discontinue service. Said notice shall be given by the Reseller as follows:

(1) mailed or delivered to the end-user's billing address;

(2) electronically via the internet to the email address provided by the end-user; or

(3) telephonically to the end-user's assigned telephone number or other number provided by the end-user;

(b) If the mailed notice is returned from that address as undeliverable, the notice may be delivered to the premises at which the service was rendered. Mailed notice will be deemed given to the end-user three (3) business days after mailing by the Reseller.

(c) If electronic notice is returned from the email address as undeliverable, the Reseller shall give notice to the end-user using an alternative method as listed above. If the electronic notice is not returned, notice shall be deemed given to the end-user on the date the email was sent.

(d) If telephonic notice is not confirmed to have reached the end-user's telephone number, the Reseller shall give notice to the end-user using an alternative method as listed above. If confirmation of telephonic notice is obtained by the Reseller, notice shall be deemed given to the end-user on the date the telephonic notice as confirmed as given.

(e) Unless a dangerous condition exists or the end-user requests disconnection, a Reseller may suspend or disconnect service only on the date specified in the notice or within thirty (30) days thereafter, during regular business hours, so long as the suspension or disconnection does not occur within the last two (2) hours of the business day, nor shall service be disconnected on a holiday, nor after noon (12:00 p.m.) on Fridays until Monday morning.

(f) Notwithstanding the provisions of this section, no Reseller may require a deposit of a customer who is otherwise exempt by law provided that such customer provides a certification letter in accordance with 17 O.S. § 180.12(B).

Okla. Admin. Code § 165:56-9-4

Added at 12 Ok Reg 2147, eff 7-1-95; Amended at 18 Ok Reg 2437, eff 7-1-01; Amended at 26 Ok Reg 1137, eff 7-1-09

Amended by Oklahoma Register, Volume 41, Issue 23, August 15, 2024, eff. 10/1/2024