Okla. Admin. Code § 165:56-17-2
Current through Vol. 41, No. 19, June 17, 2024
Any reseller that utilizes a mechanized answering system for answering of any customer calls regarding billing or repair during regular business hours must provide access to a live customer representative during the recitation of the mechanized options. If a customer is utilizing a rotary dial phone, they should be transferred to live customer representative during the recitation of the mechanized options.
Okla. Admin. Code § 165:56-17-2