N.J. Admin. Code § 14:4-2.6

Current through Register Vol. 56, No. 21, November 4, 2024

Section 14:4-2.6 - LDC notice to customer of a change order

(a) When an LDC receives a change order from a TPS to switch a customer's energy supplier, the LDC shall notify the subject customer of the change order.

(b) The notice required in (a) above shall be sent in writing, within one business day after the LDC receives or prepares the change order. The Board may modify this time frame for a particular LDC, in special cases and for good cause shown, by Board order.

(c) The notice required in (a) above shall notify the customer of his or her choice of supplier and, for a residential customer, that the customer will have a minimum of seven calendar days from the date of the confirmation notice to contact his or her LDC and rescind the TPS selection.

(d) When an LDC receives a change order from a TPS to switch a customer's energy supplier as part of a government energy aggregation program that is established pursuant to N.J.A.C. 14:4-6, the notice required in (a) above shall:

1. Comply with (b) and (c) above; and

2. Specifically notify the subject customer that the switch is being made pursuant to a government energy aggregation program that has been established by the local township, municipality, or county, or, if the LDC has not yet implemented a method of identifying its customers who are being served by a TPS as part of a government energy aggregation program pursuant to N.J.A.C. 14:4-6.4(k)2, include a statement that the switch may have been made pursuant to a government energy aggregation program that has been established by the local township, municipality, or county.

(e) If an LDC receives a complaint from a customer about a pending or processed change order, the LDC shall immediately inform the customer that he or she may contact the TPS for dispute resolution, or may contact Board staff to file a customer complaint. Upon receiving the complaint, Board staff will conduct an investigation.

(f) The LDC shall execute all TPS change orders that comply with this subchapter and all requests from customers to switch from a TPS to the LDC without unreasonable delay to meet the timeframes described in this subsection, or, when deemed reasonable to do so by the LDC, to result in a switch that occurs sooner than would be required under the following timeframes.

1. An electric public utility shall switch a customer's electric supplier on the current month's scheduled meter reading date when the electric public utility has received one of the following requests at least 13 days prior to the current month's scheduled meter reading date:

i. An electronic enrollment or drop request from an electric power supplier; or

ii. A request directly from a customer to switch from an electric power supplier to basic generation service.

2. A gas public utility shall switch a firm customer's gas supplier on the current month's scheduled meter reading date when the gas public utility has received one of the following requests on or before the 10th calendar day of the prior month:

i. An electronic enrollment or drop request from a gas supplier; or

ii. A request directly from a customer to switch from a gas supplier to basic gas supply service.

3. Gas public utilities and electric public utilities shall schedule meter reading dates at least once a month for the purpose of enabling customers to switch suppliers.

4. The provisions in (f) 1 through 3 above shall apply to all customer enrollment or drop requests that are received by an LDC on or after January 17, 2018.

N.J. Admin. Code § 14:4-2.6

Amended by 49 N.J.R. 4015(a), effective 12/18/2017