N.J. Admin. Code § 14:18-3.2

Current through Register Vol. 56, No. 17, September 3, 2024

Section 14:18-3.2 - Requests for service

(a) Applications by a customer for the establishment of service may be made at the cable television company office either in person, by mail or by telephone. If the cable television company requires a written application, the same may be subsequently submitted to the customer for signature.

(b) Within 20 days of ordering service, a customer is entitled to one of the following:

1. Installation of service;

2. Cost estimate for line extension or nonstandard premises installation where applicable; or

3. If access has been denied by a landlord or property owner, a copy of a letter to the landlord or property owner requesting access; and

(c) In the event that a cable television operator cannot comply with (b) above, the cable television operator shall provide to the customer an explanation of why service cannot be provided within such time.

(d) Cable television operators shall complete 95 percent of standard service installations, as specified in the cable television operator's filed schedule of all prices, rates, terms and conditions, within seven business days, unless a later date is requested by the customer.

(e) A cable television company may not refuse to connect with any customer following a directive to do so by the Office, unless the cable television company can demonstrate that such a connection will present a hazard to life or property or is likely to produce disturbing effects on the service of the cable television company or other customers.

(f) If a cable television company refuses to connect with a potential customer, the cable television company shall provide written notification to the potential customer and advise the customer of the right to appeal the cable television company's refusal decision with the Office.

N.J. Admin. Code § 14:18-3.2

Amended by R.1991 d.78, effective 2/19/1991.
See: 22 N.J.R. 2890(a), 23 N.J.R. 612(a).
Maximum times set for installations.
Amended by R.2000 d.155, effective 4/17/2000.
See: 31 N.J.R. 3061(a), 32 N.J.R. 1402(a).
In (c) and (d), substituted references to cable television operators for references to operators throughout; and in (d), substituted a reference to 75 percent for a reference to 85 percent, and substituted a reference to five business days for a reference to seven business days.
Amended by R.2003 d.452, effective 11/17/2003.
See: 35 N.J.R. 100(a), 35 N.J.R. 5294(a).
In the introductory paragraph of (b) and (c), substituted "customer" for "subscriber"; added (e) and (f).
Amended by R.2005 d.377, effective 11/7/2005.
See: 37 N.J.R. 1401(a), 37 N.J.R. 4292(a).
Added (g) and (h).
Amended by R.2007 d.154, effective 5/7/2007.
See: 38 N.J.R. 4822(b), 39 N.J.R. 1766(a).
In (d), substituted "schedule of all prices," for "tariff"; in (e), deleted "to" preceding "likely"; and deleted (g) and (h).
Amended by R.2008 d.265, effective 9/2/2008.
See: 40 N.J.R. 1622(a), 40 N.J.R. 5052(a).
In (d), substituted "95" for "75" and "seven" for "five".