Mich. Admin. Code R. 460.165
Rule 65. The regulation officer shall, within 30 days after the utility files the certified record, issue a written customer hearing appeal decision affirming, modifying, or reversing the customer hearing determination. In reversing or modifying the customer hearing determination, the decision shall set forth the terms and conditions for continued service, shut off, or a proposed settlement agreement as required by the facts and circumstances. The decision shall state the relevant findings of fact, the reasons for the decision, and remedies for failure to comply with the customer hearing appeal decision. A copy of the customer hearing appeal decision shall be served personally, or by first-class mail, on the parties.
Mich. Admin. Code R. 460.165