Section R. 460.162 - Customer hearing appeal proceduresRule 62.
(1) The commission staff shall assign the customer hearing appeal to a regulation officer who shall do all of the following:(a) Advise the appealing party by telephone or in writing of the procedures of the commission.(b) Advise the other party that a customer hearing appeal has been filed.(c) Issue interim determinations as necessary and as provided in R 460.163.(d) Review or investigate the appeal.(e) Issue a customer hearing appeal decision.(2) Upon notification by the commission staff that a customer hearing appeal has been made, the utility shall promptly file with the commission staff, the certified hearing record. The parties shall be bound by the evidence presented at the hearing and contained in the hearing record. In arriving at the customer hearing appeal decision, the regulation officer shall not be required to receive or consider any additional evidence or information.(3) In all customer hearing appeals, the utility has the burden of proof by a preponderance of the evidence.Mich. Admin. Code R. 460.162
2007 AACS; 2017 MR 22, Eff. 12/11/2017