Md. Code Regs. 20.62.05.19

Current through Register Vol. 52, No. 1, January 10, 2025

Section 20.62.05.19 - Door-to-Door Sales

A. A subscriber organization or subscription coordinator and its agents shall comply with the Maryland Door-to-Door Sales Act, local government ordinances regarding door-to-door marketing and sales activities, and any other applicable consumer protection law.

B. A subscriber organization's or subscription coordinator's agent shall:

(1) Prominently display an identification badge; and

(2) Offer a business card or other material that lists:

(a) The subscriber organization's or subscription coordinator's name and contact information, including telephone number;

(b) The Maryland approval number of the subscriber organization's CSEGS project or for subscription coordinators the CSEGS project the subscription coordinator is affiliated with and the subscription coordinator's Commission approval number; and

(c) The agent's name and any other identification numbers provided to the sales agent by the subscriber organization or agent.

C. A subscriber organization or subscription coordinator shall establish a policy that requires an agent to terminate contact with a customer if the customer is incapable of understanding and responding to the information being conveyed by the agent.

D. When an agent completes a transaction with a customer, the agent shall provide a copy of each document that the customer signed or initialed relating to the transaction. A copy of these documents shall be provided to the customer before the agent and the customer leave each other's presence.

E. An agent shall immediately leave a residence when requested to do so by a customer or the owner or an occupant of the premises, or if the customer does not express an interest in what the agent is attempting to sell.

Md. Code Regs. 20.62.05.19

Regulations .19 adopted effective 43:14 Md. R. 781, eff. 7/18/2016; amended effective 49:6 Md. R.406, eff. 3/21/2022