Md. Code Regs. 20.62.05.18

Current through Register Vol. 52, No. 1, January 10, 2025

Section 20.62.05.18 - Agent Identification and Misrepresentation

A. A subscriber organization or subscription coordinator shall issue an identification badge to agents to be worn and prominently displayed when conducting door-to-door activities or appearing at public events on behalf of a subscriber organization or subscription coordinator. The badge shall:

(1) Accurately identify the subscriber organization or subscription coordinator, its trade name, and its logo;

(2) Display the agent's photograph;

(3) Display the agent's full name; and

(4) Display a customer service phone number for the subscriber organization or subscription coordinator.

B. Upon first contact with a customer, an agent shall:

(1) Identify the subscriber organization or subscription coordinator that the agent represents; and

(2) State that the agent is not working for and is independent of the customer's local distribution company or another subscriber organization or subscription coordinator.

C. When conducting door-to-door activities or appearing at a public event, an agent may not wear apparel or accessories or carry equipment that contains branding elements, including a logo that suggests a relationship that does not exist with a utility, government agency, or another subscriber organization or subscription coordinator.

D. A subscriber organization or subscription coordinator may not use the name, bills, marketing materials, or consumer education materials of another.

E. A subscriber organization or subscription coordinator agent may not say or suggest to a customer that a utility customer is required to choose a CSEGS subscriber organization.

Md. Code Regs. 20.62.05.18

Regulations .18 adopted effective 43:14 Md. R. 781, eff. 7/18/2016; amended effective 49:6 Md. R.406, eff. 3/21/2022