65- 407 C.M.R. ch. 660, § 12
If service has been disconnected, the utility must reconnect service pursuant to this Section when the cause of disconnection has been remedied.
A utility must offer the customer a reasonable payment arrangement on the account balance if the disconnection was for nonpayment and the customer was not on a payment arrangement at the time of the disconnection. If the cause of the disconnection was a broken payment arrangement, the utility may require the customer to pay the catch-up amount on the arrangement, in addition to a deposit if a deposit is allowed by Section 7(A) of this Rule, and a reconnection fee as a prerequisite for reconnection. In these situations, the utility must offer the customer the option of paying the deposit in three monthly installments consistent with the process described in Section 7(F)(1) of this Chapter. If the utility demands a deposit from a residential customer that was not on a payment arrangement at the time of the disconnection before reconnecting the service, the utility must offer the following options to the customer:
For non-residential customers, utilities may require the customer to pay the amount overdue and a deposit before the reconnection of service. The utility may also require the customer to pay a reconnection fee prior to reconnection or include the reconnection fee in the next bill, provided it has such a fee in its rate schedule approved by the Commission.
The utility must make a reasonable effort to reconnect service during business hours on the same day that it receives the request to reconnect. At the latest, reconnection must be made before 5:00 p.m. the following business day after the request. If a customer requests reconnection to occur at other than regular business hours, the utility must inform the customer of the higher reconnection charge, if applicable, and make a reasonable effort to reconnect if requested, but the utility is not obligated to do so unless a medical condition exists. Any request to reconnect where the utility receives notice that the cause of the disconnection has been remedied by 3:00 p.m. must be considered as received during "normal business hours" the same day the notice was received for the purposes of assessing a reconnection fee.
A utility may file a rate schedule to charge a reasonable fee for reconnection during regular business hours and a higher fee for reconnection at other times.
65- 407 C.M.R. ch. 660, § 12