65- 407 C.M.R. ch. 292, § 13

Current through 2024-25, June 19, 2024

Section 407-292-13 - SUSPENSION AND TERMINATION PROCEDURES

A.Recorded message. IXCs that suspend or terminate a customer's presubscribed toll service must include a recorded message on the suspended or disconnected line that informs the customer that the service has been suspended or terminated, provides a toll-free number to reach the IXC, and informs the customer of the ability to complete toll calls using another carrier's dial-around service or a prepaid calling card. The message must remain on the line for as long as the suspension lasts or until 30 days have passed following the disconnection, whichever comes first.

B.Disconnection from the IXC's network. When an IXC disconnects a customer's toll service, either at the customer's request or involuntarily in accordance with this section, the carrier shall block the customer's access to place toll calls using the carrier's toll service with the carrier. This requirement shall apply only to blocking of the customer's ability to dial calls through presubscription and does not include dial-around access to the IXC's network.