65- 407 C.M.R. ch. 292, § 11
Current through 2024-25, June 19, 2024
Upon the request of an applicant or customer, an IXC that offers more than one service plan shall identify and describe the lowest rate service plan available to that applicant or customer. Upon request, the applicant or customer must provide information reasonably requested by the IXC's representative concerning the customer's customary, recent or expected usage. Based upon familiarity with the IXC's service plans and exercising reasonable care in analyzing the applicant's or customer's usage history, the IXC's representative shall seek to identify and describe the service plan that is most likely to produce the lowest bill for the applicant or customer.
65- 407 C.M.R. ch. 292, § 11