Subsection 144-101-II-113.12 - CONFIDENTIALITY AND PRIVACYA. Pursuant to state and federal laws, the Broker(s) shall maintain Member confidentiality and shall only disclose such information as is necessary to determine a Member's eligibility for NET services, to schedule transportation, and to provide medical transportation. All Broker staff are required to sign a Confidentiality Statement agreeing to maintain Member confidentiality.B. Personal information about Members, their treatment, or medical diagnoses shall not be relayed to the Transporters, except for information necessary for meeting the Member's transportation needs. Information which is important to meeting the Member's needs can be relayed to Transporter, including: physical limitations, need for assistance, special equipment used by Members, emotional or mental issues affecting the Member during transport, and need for assistance entering or exiting a vehicle or getting to or from the vehicle and home or medical office.C. In the event that the Department determines that disclosure of protected health information (PHI) of any or all populations eligible for NET services under this rule require a signed authorization to disclose such information, the Broker shall obtain such authorization in writing from a Member, prior to disclosing any such PHI about the Member. If a Member refuses to authorize disclosure of any information which is required to verify Member and trip eligibility or otherwise is required to authorize transportation services under this Section, the Member may be denied transportation services. C.M.R. 10, 144, ch. 101, ch. II, 144-101-II-113, subsec. 144-101-II-113.12