The citation may be served on an individual licensee by hand delivery of the citation to the licensee or to a responsible employee at the drug outlet where the licensee practices pharmacy. The citation may be served on a drug outlet licensee by hand delivery of the citation to a responsible employee at the drug outlet. The inspector shall mail or deliver in hand a copy of the citation to the owner or designated agent of the drug outlet at which the violation occurred.
02-392 C.M.R. ch. 5, § 32-2