Section 16.03.13.307 - FISCAL EMPLOYER AGENT DUTIES AND RESPONSIBILITIES: QUALITY ASSURANCE01.Required Elements of Quality Insurance Process. The provider must provide a quality assurance process that includes:a. Implementation of a quality management plan;b. Preparation of a quarterly, quality management analysis report;c. Distribution, collection, and analysis of an annual participant satisfaction survey; andd. A review of the monthly complaint summary and resolutions, monitoring of standards, and implementation of program improvements as needed.02.Requirement for Formal Quality Assurance Review. Every two (2) years, the provider must participate in a formal quality assurance review conducted in collaboration with the Department.Idaho Admin. Code r. 16.03.13.307