Idaho Admin. Code r. 16.03.13.306

Current through September 2, 2024
Section 16.03.13.306 - FISCAL EMPLOYER AGENT DUTIES AND RESPONSIBILITIES: ANNUAL PARTICIPANT SURVEY
01.Requirement to Conduct Annual Participant Satisfaction Survey. Starting October 1 of each calendar year, each provider who has been providing services for at least six (6) months must conduct an annual participant satisfaction survey.
a. Three (3) weeks prior to the survey launch, the provider must present the questions to the Department staff for approval.
b. Once the questions are approved by the Department, the provider can send out the survey.
c. The provider must survey its participants who receive services under consumer-directed services, such as participants with disabilities, family members of participants, and participants whose primary language is other than English.
d. The provider must provide options for participants to respond to the surveys, other than by mail, for those participants who may not be able to respond by that method.
02.Requirement to Provide Results of Annual Participant Satisfaction Survey. The provider must provide the results of the surveys to the Department in a comprehensive report, along with the completed surveys, by the 15 th of December of each calendar year.

Idaho Admin. Code r. 16.03.13.306

Effective March 17, 2022