Section 11-800-22 - Administrative requirements(a) The case management agency shall have written policies and procedures that are consistent with the applicable requirements of this chapter and that relate to: (1) Overall program management, including administrative, personnel, quality assurance such as continuous quality improvement, risk management, fiscal, assignment of an acting administrator when the regular administrator is absent, and program reporting requirements;(2)Compliance with all applicable federal and state laws, including but not limited to those: (A) Pertaining to adult and child protective services reporting; and(B) Prohibiting discrimination against any person, on the grounds of race, color, national origin, religion, creed, sex, age, marital status, handicap, or arrest and court records;(3) Having an alcohol and drug-free workplace;(4) Services to clients, including the standards and requirements for application, eligibility, admission, waitlisting, suspension, discharge, transfer, and readmission;(5) Case management service responsibilities, such as but not limited to:(B) Development and authorization of service plans;(C) Service coordination;(E) Reassessment procedures;(F) Client record and documentation requirements;(G) Client budgetary procedures; and(H) Confidentiality and client rights;(6) Access to case management agency and client records upon request by the department or the department's designee; and(7) Cooperation with the department when immediate removal of clients is necessary.(b) The case management agency shall cooperate with the department when it is being evaluated for compliance with the licensing requirements, or the quality, adequacy, and timeliness of services provided to clients.[Eff 11/13/2018] (Auth: HRS §§ 321-481, 321-482, 321-485, 346-14) (Imp: HRS §§ 321-481, 321-482, 321-485, 346-14)