Section 11-800-21 - Personnel(a) The case management agency shall be responsible for:(1) Having sufficient personnel to provide case management services to the client in a residential care facility, as provided in this subchapter;(2) Locating, selecting, assigning, supervising, and training case management staff;(3) Maintaining individual personnel files on all staff assigned to provide case management services to clients. The personnel files shall provide evidence of: (A) Current Hawaii professional licenses, as applicable;(B) Appropriate education and work experience;(C) Current job description;(D) Documentation of current blood borne pathogen and infection control training and cardiopulmonary resuscitation training for personnel in direct contact with a potential or current client;(E) Current tuberculosis clearance that complies with department guidelines, for personnel in direct contact with a potential or current client;(F) Current valid driver's license and access to an insured vehicle, as applicable;(G) Orientation to the case management program, including operational procedures, agency policies and procedures, and case management responsibilities;(H) A signed statement indicating the employee's understanding of the case management agency's background check policies; and(I) Current background checks and signed statements, as provided in section 11-800-7.1; and(4) Designating and authorizing an acting administrator who shall be responsible for the operation of the program in the absence of the regular administrator. The department shall be notified in writing when the designation is made, including the name and the period during which the acting administrator shall be in charge. The acting administrator shall be: (A) A staff member of the agency;(B) Qualified to carry out the responsibilities of an acting administrator;(C) In compliance with personnel requirements for licensure, as applicable; and (D) Assigned when the regular administrator is unable to perform the administrator' s regular duties for one or more days.(b) The case management agency shall have staff with a minimum of one year experience providing care coordination for elderly or disabled individuals in home and community-based settings, including but not limited to: (1) The development and review of service plans; and(2) Locating, coordinating, and monitoring comprehensive services to maintain and support individuals in the community.(c) The case management agency shall employ qualified staff to provide case management services. (1) Case managers shall be a registered nurse or a social worker. (A) A registered nurse shall have: (i) Fulfilled the State's licensing requirements for nurses; and (ii) At least two years experience with client care coordination responsibilities in the United States;(B) A social worker shall have; (i) Fulfilled the State's licensing requirements; and (ii) One year of experience with client care coordination responsibilities in the United States;(2) Case managers shall have: (A) Knowledge of current professional case management practices, standards, responsibilities, and procedures;(B) Knowledge of the problems and needs of the targeted population, including social, health, and psychosocial factors affecting optimal functioning of clients and their support systems;(C) Knowledge of client's rights, state and federal laws, and regulations, such as those relating to health services, confidentiality, and consent issues for the targeted populations; and(D) The skills and abilities to provide case management services as provided in these requirements.[Eff 11/13/2018] (Auth; HRS §§ 321-481, 321-482, 321-485, 346-14) (Imp: HRS §§ 321-481, 321-482, 321-485, 346-14)