Rule 515-7-7-.05 - Service Quality Standards: Marketer ServicesEvery EDC shall be required to meet service quality standards to improve the efficiency of the marketer services that are offered to all certified marketers. In addition, these same services quality standards shall also apply to services provided by the EDC to the Regulated Provider, unless the Commission specifically provides otherwise. Specifically, every EDC shall assure that:
a. The Daily Supply Requirement forecast shall comply with the established benchmark;b. The percentage of lost and unaccounted-for natural gas shall not exceed the established benchmark;c. The EDC's posting of accurate and timely and readily available data on the EBB shall not fall below the established benchmarks. Specifically, the data shall be posted on the EBB and shall meet or exceed the established benchmark;d. The EDC's ability to acquire and manage interstate capacity assets, as provided for in the Commission Order for the most recent Capacity Supply Plan, pursuant to O.C.G.A. § 46-4-155(e), shall not fall below the established benchmarks;e. The meter disconnection/turn-off ratio or the meter reconnection/ turn-on ratio shall not fall below the established benchmarks;f. The call center response time to marketers shall not fall below the established benchmark; andg. The EDC's accurate and timely electronic transactions of consumer data sent to marketers shall not fall below the established benchmark.Ga. Comp. R. & Regs. R. 515-7-7-.05
O.C.G.A. Secs. 46-4-150, 46-4-155, 46-4-158.1.
Original Rule entitled "Capacity Supply Plan Amendments" adopted. F. Sept. 20, 2001; eff. Oct. 10, 2001.Repealed: New Rule entitled "Service Quality Standards: Marketer Services" adopted. F. Sept. 3, 2002; eff. Sept. 23, 2002.Amended: F. Dec. 9, 2003; eff. Dec. 29, 2003.