Rule 515-7-7-.02 - DefinitionsTerms used in these rules have the following meaning:
(a) "Accurate Meter Read Ratio" means the total of all firm cycle meter readings issued during the cycle month minus the cancelled cycle readings divided by the total active meters.(b) "Act" means the Natural Gas Competition and Deregulation Act, as amended, as provided for in O.C.G.A. § 46-4-150et seq.(c) "Acquiring and Managing Interstate Capacity Assets" means the Commission-approved process of planning and contracting for interstate capacity assets to serve the projected firm demand on Atlanta Gas Light Company's (AGLC) system.(d) "Ancillary Service" means a service that is ancillary to the receipt or delivery of natural gas, including without limitation storage, balancing, peaking, and customer services.(e) "Benchmarks" means the range, including the allowed tolerance band, of performance that may trigger required remedial action or the imposition of fines.(f) "Call Center Response Time to Customers" means the percent of calls responded to within a designated time frame.(g) "Call Center Response Time to Marketers" means the percent of calls to marketers responded to within a designated time frame.(h) "Commission" means the Georgia Public Service Commission.(i) "Consumer" or "Customer" or "End-Use Customer" means a retail customer of commodity sales service or of firm distribution service who uses such service or services primarily for personal, family, or household purposes.(j) "Customer Service" means a function related to serving a retail customer including without limitation billing, meter reading, turnon service, and turn-off service. Notwithstanding any provision of law to the contrary, any person may perform one or more customer services without first becoming certificated in accordance with O.C.G.A. § 46-4-153; provided, however, that such service may only be performed in compliance with all state and federal laws pertaining to the safety of natural gas pipelines and distribution systems and any other applicable safety standards.(k) "Distribution Service" means the delivery of natural gas by and through the intrastate instrumentalities and facilities of a gas company or of a marketer certificated pursuant to O.C.G.A. § 46-4-153, regardless of the party having title to the natural gas.(l) "Electing Distribution Company" or "EDC" means a gas company that elects to become subject to the provisions of the Act and satisfies the requirements of O.C.G.A. § 46-4-154.(m) "Electronic Bulletin Board" means an interactive electronic communication system that allows parties to view gas-related information, make nominations, offer bids, and receive confirmations.(n) "Estimated Meter Read" means an EDC was unable to get an actual meter read from a customer's premise due to various circumstances.(o) "Firm" means a type of distribution service that ordinarily is not subject to interruption or curtailment.(p) "Forecasting" means the process by which the EDC estimates the firm system demand on any given day.(q) "Gas" means natural gas. (r) "GOS" means the EDC's gas operating system.(s) "Lost and Unaccounted-for Natural Gas" means the difference between the city gate volumes and the measured volumes.(t) "Lost and Unaccounted-for Natural Gas Percentage" means the percentage of lost and unaccounted-for natural gas as compared to the total system throughput, as reported to the Georgia Department of Transportation on July of each year.(u) "Marketer" means any person certificated by the Commission to provide commodity sales service or distribution service pursuant to O.C.G.A. § 46-4-153 or ancillary services incident thereto.(v) "Meter Disconnection/Turn-off Ratio" means the ratio of the number of timely meter disconnections compared to the total number of requested meter disconnections.(w) ''Meter Disconnection/Turn-on Ratio'' means the ratio of the number of timely meter reconnections compared to the total number of requested meter reconnections.(x) "Penalty" means a monetary amount paid to the State in the event that the EDC fails to meet the established service quality measures and benchmarks.(y) "Pipeline" means all parts of those physical facilities through which gas moves in transportation, including pipe, valves, and other accessories attached to pipe, compressor units, metering stations, regulator stations, delivery stations, holders, and fabricated assemblies.(z) "Respond" means a follow-up on the part of the EDC in response to a customer, marketer, or Commission request for said action.(aa) "Service Quality Measure" means what services are measured and how said services are measured.(bb) "Service Quality Standards" means the service quality measure, benchmark, and penalty.(cc) "Timely Meter Read Ratio" means the number of timely meter reads as compared to the total number of reads by the EDC.Ga. Comp. R. & Regs. R. 515-7-7-.02
O.C.G.A. Secs. 46-4-150, 46-4-155.
Original Rule entitled "Commission Authority and Scope of Provisions" adopted. F. Sept. 20, 2001; eff. Oct. 10, 2001.Repealed: New Rule entitled "Definitions" adopted. F. Sept. 3, 2002; eff. 23, 2002.