The Georgia Legislature has directed the Georgia Public Service Commission to promulgate rules and regulations to establish service quality standards for each electing distribution company including, but not limited to, minimum performance standards for posting data on the electronic bulletin board; meter reading; meter turn-ons and turnoffs; forcasting; call center response times; lost and unaccounted for natural gas; acquiring and managing interstate capacity assets, including retained storage; and any other service quality standards deemed necesssary by the Georgia Public Service Commission.
Ga. Comp. R. & Regs. R. 515-7-7-.01
O.C.G.A. Secs. 46-4-150, 46-4-154, 46-4-155.