4 Colo. Code Regs. § 723-5-5406
Current through Register Vol. 48, No. 1, January 10, 2025
Section 4 CCR 723-5-5406 - Duty to Inform Meter Customers of Increased Use(a) A utility shall inform meter customers of substantial increases in water usage between billing cycles.(I) Utilities that use individual customer meters shall inform a customer who has a greater than 100 percent increase in usage from the prior billing cycle or from the corresponding billing cycle the prior year, through the customer's billing statement and also through the issuance of a separate notification to the customer.(II) Utilities that use master water meters shall inform a master water meter operator who has a greater than 20 percent increase in usage from the prior billing cycle or from the corresponding billing cycle the prior year, through the customer's billing statement and also through the issuance of a separate notification to the customer.(b) The separate notification required by this rule shall be sent prior to the start of the billing cycle following the one during which the meter was read when the threshold was met. The notification shall be emailed to customers for whom the utility has e-mail addresses as well as be sent by mail or communicated by telephone.42 CR 07, April 10, 2019, effective 4/30/201945 CR 17, September 10, 2022, effective 9/10/202245 CR 17, September 10, 2022, effective 9/30/2022