4 Colo. Code Regs. § 723-5-5405

Current through Register Vol. 48, No. 1, January 10, 2025

Section 4 CCR 723-5-5405 - Service, Rate, and Usage Information

(a) In addition to the requirement found in rule 1206, a utility shall inform its customers of any change proposed or made in any term or condition of its service if that change or proposed change will affect the quality of the service provided.

(b) A utility shall transmit information provided pursuant to this rule using a method (such as, without limitation, bill inserts or periodic direct mail) that will assure receipt by each customer.

(c) Upon request, a utility must provide the following information to a customer:

(I) a clear and concise summary of the existing rate schedule applicable to each major class of customers for which there is a separate rate;

(II) an identification of each class whose rates are not summarized;

(III) a clear and concise explanation of the existing rate schedule applicable to the customer. This shall be provided within ten days of a customer's request or, in the case of a new customer, within 60 days of the commencement of service;

(IV) a clear and concise statement of the customer's actual consumption for each billing period during the prior year, unless such consumption data are not reasonably ascertainable by the utility; and

(V) any other information and assistance as may be reasonably necessary to enable the customer to secure safe and efficient service.

4 CCR 723-5-5405

42 CR 07, April 10, 2019, effective 4/30/2019

45 CR 17, September 10, 2022, effective 9/10/2022

45 CR 17, September 10, 2022, effective 9/30/2022