Consumers and vendors who are unhappy with the services provided are strongly encouraged to address the situation with the other party or parties first. If the parties are unable to resolve the complaint to satisfaction amongst each other, the parties may contact the RCAS program for assistance. If there is a need to escalate the complaint or the complaint involves the program itself, the person may file a complaint via the Department of Human Services' Client Services as found on the Department's website: https://cdhs.colorado.gov/contact-cdhs.
12 CCR 2516-1-27.380