The RCAS program conducts outreach to rural consumers and potential vendors. Staff provide education on the ADA, communication access services, resources, and how to use the program. When appropriate, program staff will request that rural consumers credit the program for providing communication access services and provide contact information for RCAS. This will make the program's impact transparent and act as a reference tool for new requests.
The commission will provide educational and program materials in accessible and diverse formats, such as short videos with voice-over, captions, and sign language, and business cards or brochures. Program staff will track outreach efforts and utilize the data in modifying and improving outreach efforts.
12 CCR 2516-1-27.370