Section 20.09 - Employee Training(1) Each Steam Distribution Company shall ensure that the employees involved in the operation, maintenance, or testing of Mains and Service Piping satisfactorily complete training to ensure effective and safe implementation of the procedures required by 220 CMR 20.00. Additionally, each Steam Distribution Company shall ensure that supervisors are tested annually to determine proficiency and have satisfactorily completed refresher training as testing results deem necessary.(2) Each Steam Distribution Company shall ensure that new employees receive basic classroom training prior to on-the-job training in field operations.(3) Each Steam Distribution Company shall maintain records of the training provided under 220 CMR 20.09, including the names of the employees trained, courses provided, courses completed, and the number of hours of training.Amended by Mass Register Issue 1468, eff. 4/29/2022.Amended by Mass Register Issue 1470, eff. 4/29/2022.