Section 20.08 - Customer Education and Information Program(1) Each Steam Distribution Company shall initiate and maintain on a continuing basis, a program for customer education and information designed to assist its customers, and appropriate government organizations, in recognizing steam emergency conditions and situations, and to provide them the means to notify the Steam Distribution Company of such situations.(2) No later than January 31st of each year, each Steam Distribution Company shall file a report with the Department describing the Steam Distribution Company's customer education and information program, including a detailed statement of the means of its implementation and samples of all descriptive literature and other educational aids. The report shall identify all changes from the prior year's program.Amended by Mass Register Issue 1468, eff. 4/29/2022.Amended by Mass Register Issue 1470, eff. 4/29/2022.