111 CMR, § 6.08
Pursuant to 111 CMR 1.00, any consumer who is dissatisfied with any decision made under 111 CMR 6.00, may file a request for Administrative Review of such action by writing to the Commission, Hearings Officer. If the consumer is dissatisfied with the findings of the Administrative Review, he or she may request a hearing before an impartial hearings officer. The Commission also operates a Client Assistant Program, the services of which are available to any consumer who is dissatisfied with services under 111 CMR 6.00. In addition, the Massachusetts Office on Disability operates a federally-mandated Client Assistance Program, the services of which are also available to any consumer who is dissatisfied with services under 111 CMR 6.00.
111 CMR, § 6.08